Esoteric Software

[FloraCao]

您好：
购买了正版的spine，第一天安装后输入验证码和更新完成后闪退，一直打不开，按照官网的常见问题里给的解决方法还是不管用。请问一下要怎么解决呀？
Log文件已经放在附件里了

[Harald]

我们很抱歉你遇到了问题。
We are sorry that you are facing problems.

由于从缓存目录加载png文件失败，您可以快速尝试删除缓存目录（或将其重命名为cache__）并检查问题是否仍然存在。
Since it failed loading a png file from the cache directory, you can quickly try to delete the cache directory (or rename it to cache__) and check if the problem persists.

缓存目录位于Windows上：

C：\ Users \ <您的用户名> \ Spine \ cache

The cache directory is located here on Windows:

C:\Users\<your username>\Spine\cache

[FloraCao]

ye~解决了，十分感谢

[Harald]

很高兴听到它有效。 感谢您回复我们。
Glad to hear that it worked. Thanks for getting back to us.