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Why doesn't the OK button appear after I enter my activation code?
I directly copied the activation code in the mailbox, and no ok appeared.
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  • Сообщения: 4

Nate

OK should appear as soon as there are enough characters entered. Maybe the copy/paste from your email got messed up somehow? Can you type any additional characters? Does OK appear then?
Аватара пользователя
Nate

Nate
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zzccccc

I followed the code one by one, but there was still no OK.

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What should be the normal character length
zzccccc
  • Сообщения: 4

Nate

That is very strange. I'm sorry you are having trouble!

I tried your activation code on Windows 10 using the latest launcher (3.8.70) and I see the OK button after pasting your code. The code is 32 characters.

What happens if you just type a 32 times? You can just hold down a until it fills up the whole text field, at which point the OK button should appear. Eg:
http://n4te.com/x/7000-dBVl.png

Can you please post your spine.log file? You can find it here:
Windows: <user home folder>\Spine\spine.log
macOS: ~/Library/Application Support/Spine/spine.log
Linux: ~/.spine/spine.log
Аватара пользователя
Nate

Nate
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zzccccc

I counted the code of my mailbox, which is not 32 characters long

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I am really worried
zzccccc
  • Сообщения: 4

Nate

Your code is definitely 32 characters. Maybe you are using your order number instead of your activation code? Please look for your activation code on your Spine license page, not in the email receipt. The link to your Spine license page is in your email receipt, but the activation code itself is not.
Аватара пользователя
Nate

Nate
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zzccccc

Thank you very much.
zzccccc
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