cornel

I am unable to launch Spine pro, which has been running fine before.

I was asked to reinstall Spine ("launcher is out of date"), which I did.
After that I'm getting: "Sorry", a fatal error has occurred (see attachment).
Read the troubleshooting page.
Added an exception in the firewall for the Spine Folder.
Disabled firewall and Ant-virus software.
Still not working. Any suggestions?


Windows 10 latest version
Comodo Firewall (with exception)

---

Here is the log file
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cornel
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Nate

Sorry you are having trouble. That looks like very much like an antivirus crashing Spine, so much so that I would be surprised if it wasn't. Are you sure an antivirus is not active?

A firewall will never crash Spine, the worst it can do is prevent Spine from downloading an update file.
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Nate

Nate
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cornel

Hi Nate,

I have disabled the Antivirus and Firewall. Spine is still crashing.
See screenshot with disabled Virus/Firewall & Error message.

What do you suggest me to do?

Thanks for your help.
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cornel
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Mario

As I've also replied via email, your Windows Defender anti-virus is off, but you also have Comodo installed. That may not only be a firewall, but could also include and anti-virus. Could you please send us a list of software you have installed? You can also do that via email if you do not want to share it here on the forum.
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Mario

Mario
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cornel

Hi, as you can see in the screenshot, I have disabled all Comodo features, including the anti-virus protection in addition to the firewall.
cornel
  • Сообщения: 3

Nate

We followed up via email and after an unfortunately very painful process of cornel uninstalling other software to see what is interfering with Spine, it turned out to be Comodo. Even if you disable Comodo, it is still doing stuff and mucking with other programs! This is pretty rude and I'd recommend uninstalling Comodo for this reason. Once uninstalled, Spine runs as it should.

I wrote this to cornel via email, but I'll paste it here too, in case others find it useful:

If it helps, what I have been using for many years is Malwarebytes Windows Firewall Control (WFC):
https://www.binisoft.org/wfc
This is not actually a firewall, instead it is just a UI that helps you manage rules for Windows' built-in firewall. You can have it show a popup so you can click allow/deny when new software tries to communicate over the network. Besides the popup, it has a list of firewall rules and a log, so you can see what has been blocked/allowed. That is all it does! No antivirus, no interfering with other software. :) It just makes the Windows firewall actually usable. The Windows firewall seems efficient, which makes sense since it is part of the OS.

Note WFC is not the full Malwarebytes suite of antivirus junk. WFC is free from binisoft. I think Malwarebytes bought binisoft at some point, that is why WFC has the Malwarebytes name.
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Nate

Nate
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