Esoteric Software

[PartyPangolin]

Good morning!
I have a spine license through my job and I'm trying to install it on my computer (Win10), but I keep getting an error.

I download the installer, input my activation code, the installer seems to do it's business, but right at the end it pops up a window saying there was an unexpected error. :( I get the same issue if I try to install the trial version instead.

The log looks like this:

Spine Launcher 3.8.05
Esoteric Software LLC (C) 2013-2019 | http://esotericsoftware.com
Windows 10 Home x86 10.0
Downloading: Spine 3.7.93
Update complete.
Spine 3.7.93 Enterprise
Licensed to: *****, *****
ERROR: Unable to start: Spine 3.7.93
ERROR: An unexpected error has occurred:
java.lang.RuntimeException: Unable to start: Spine 3.7.93
at tzax.H.run(SourceFile:2093)
at java.desktop/java.awt.event.InvocationEvent.dispatch(Unknown Source)
at java.desktop/java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.desktop/java.awt.EventQueue.access$600(Unknown Source)
at java.desktop/java.awt.EventQueue$4.run(Unknown Source)
at java.desktop/java.awt.EventQueue$4.run(Unknown Source)
at java.base/java.security.AccessController.doPrivileged(Native Method)
at java.base/java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.desktop/java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.run(Unknown Source)
Caused by: java.lang.reflect.InvocationTargetException
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at tzax.H.run(SourceFile:2077)
... 14 more
Caused by: java.lang.RuntimeException: Error loading library for Windows 10 Home, 32-bit: spine-editor
at LY.a(SourceFile:68)
at com.esotericsoftware.spine.editor.Editor.main(SourceFile:1594)
... 19 more
Caused by: java.io.IOException: Stream closed
at java.base/java.io.PushbackInputStream.ensureOpen(Unknown Source)
at java.base/java.io.PushbackInputStream.read(Unknown Source)
at okv.gkb.g.<init>(Unknown Source)
at LY.a(SourceFile)
at LY.a(SourceFile:75)
at LY.b(SourceFile:155)
at LY.a(SourceFile:65)
... 20 more

Any ideas?

[Erika]

Hello! could you check if you have an active antivirus and your Spine log? you can find more info in this (possibly) related thread: Spine refuses to run since a week or so

[Mario]

Could you also let us know what system language you have set on Windows?

[PartyPangolin]

My system language is English. I don't have any extra anti virus besides what windows includes. I tried turning it off but it didn't seem to make a difference.

Here's the most recent log:

Spine Launcher 3.8.05
Esoteric Software LLC (C) 2013-2019 | http://esotericsoftware.com
Windows 10 Home x86 10.0
Downloading: Spine 3.7.93
Update complete.
Spine 3.7.93 Enterprise
Licensed to: *****, *****
ERROR: Unable to start: Spine 3.7.93
ERROR: An unexpected error has occurred:
java.lang.RuntimeException: Unable to start: Spine 3.7.93
at tzax.H.run(SourceFile:2093)
at java.desktop/java.awt.event.InvocationEvent.dispatch(Unknown Source)
at java.desktop/java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.desktop/java.awt.EventQueue.access$600(Unknown Source)
at java.desktop/java.awt.EventQueue$4.run(Unknown Source)
at java.desktop/java.awt.EventQueue$4.run(Unknown Source)
at java.base/java.security.AccessController.doPrivileged(Native Method)
at java.base/java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.desktop/java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.run(Unknown Source)
Caused by: java.lang.reflect.InvocationTargetException
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at tzax.H.run(SourceFile:2077)
... 14 more
Caused by: java.lang.RuntimeException: Error loading library for Windows 10 Home, 32-bit: spine-editor
at LY.a(SourceFile:68)
at com.esotericsoftware.spine.editor.Editor.main(SourceFile:1594)
... 19 more
Caused by: java.io.IOException: Stream closed
at java.base/java.io.PushbackInputStream.ensureOpen(Unknown Source)
at java.base/java.io.PushbackInputStream.read(Unknown Source)
at okv.gkb.g.<init>(Unknown Source)
at LY.a(SourceFile)
at LY.a(SourceFile:75)
at LY.b(SourceFile:155)
at LY.a(SourceFile:65)
... 20 more

---

Oh yeah, and I was looking through that other thread that you linked. They mentioned update files getting deleted from the updates folder, but my updates folder does have something in it. A single file labeled 3.7.93 (Which I'm assuming is the latest update)

[Nate]

Spine was trying to read a file, but the file was unexpectedly closed. It looks like an antivirus, anti-malware, or similar took the file away, but you say you aren't running anything like that, so I'm at a loss. We are planning to update the launcher today or tomorrow, you might have better luck then. I'll post here when it's ready.

[PartyPangolin]

Okay, fingers crossed.

[Nate]

We've released the new launcher (3.8.11)!