Esoteric Software

[splash]

Hi, I have got such issue as below:

I have to download the spine engine 3.8.72 every time I run the editor on windows system.
The software is Essential Edition.

any help?

[Søren]

Hi,

That sounds strange. Is there anything special about the environment you are running Spine in. For example, are you running a virtual machine (VM) or a proxy?

Please see Spine Troubleshooting could be there is something there that applies to your setup. Is there anything in the Spine.log file

[splash]

Spine Launcher 3.8.70
Esoteric Software LLC (C) 2013-2019 | http://esotericsoftware.com
Windows 7 Ultimate x86 6.1
Download required. (2560)
Downloading: Spine 3.8.72

These are what I got in ./spine.log

I run the editor on a real Laptop.

[Mario]

Hm, that is really strange. I assume you are not using a proxy? Could you give us the specs of your laptop (CPU model, RAM, etc.)

[splash]

No needs to assumption, The attachment is my laptop specs.

In addition, I've make a video clip showing How the issue happens. I can send you email attached the video clip as long as you reply me your email.

Thank you.

[Mario]

Thank you for the video offer, but that will not help.

Your laptop specifications look OK. Something else seems to interfere. Do you maybe have a firewall or anti-virus software that could interfere with Spine?